FAQs

We have a Sale page with all the discounts and vouchers on. You can also find voucher codes on the product pages if they are eligible.

You can find all the available colours that we sell, on the product page.

Our dedicated team will confirm stock of your order with our warehouses. We like to take care of your order personally, so if it was placed at night or outside of normal office hours, we'll do this for you the next working day.

For our customers' security and peace of mind, we use a fully secure and encrypted payment system Sage Pay. We never hold full card details within our system or office, so you can be sure your details are safe and sound. We will debit the funds from your card at the same time you place your order.

We aim to get all orders to our customers as quickly as possible. If your item is held within our own warehouses, it can be delivered quickly, sometimes during the next 1-2 working days depending on product and location. If your item comes from one of our partners, it may take a little longer. Some garden buildings, hand-crafted items, and other special-order items may need additional time, so our manufacturers can prepare these custom orders individually for you. We quote 28 days as the longest possible delivery. Once we process your order, we'll give you an up-to-date delivery timescale. If you have any concerns or need an item quickly, give us a call. We'll always do the best we can to accommodate your needs.

Our free delivery service covers the majority of the UK mainland. Some items can be shipped abroad at additional cost. If you'd like to find out about international shipping options, get in touch, and we can advise on the options.

Our free delivery service covers the vast majority of the UK mainland. In a minority of cases, our couriers may apply a small surcharge to deliver to certain postcodes, and you would be responsible for this additional charge. If this applies to your order, we'll contact you before shipping your item.

Once your order is processed, we'll advise you of the delivery schedule by email. We use various couriers depending on item and location. Large items and palletised deliveries are usually booked directly with you to arrange a convenient delivery date.

Many products, especially large items requiring assembly, will arrive on a shrink-wrapped pallet and require a signature. These pallets are left on the curb within your property boundary where possible. The pallet truck will need a suitable hard, flat surface, so if you have a gravel or hilly drive, the pallet will be left at the property on the boundary. Pallet deliveries are booked with you in advance, so you can notify us of any restricted access. Be conscious of any time you may need to unload pallets into your garden or garage as the delivery driver will not be able to help.

In the minority of cases where stock is not currently in the warehouse, we'll contact you to let you know when your item will be back in stock. If you prefer, we'll do our best to offer a suitable alternative product.