Online Garden Centre Customer Services

The provision of top class customer service is one of the founding principles of our business. So if you ever have any queries regarding any aspect of our website please do not hesitate to contact either Paul our Customer Service Manager or one of our sales team on 08450 941707.

Our office hours are:
Monday to Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

If we are unavailable at any time please drop us an e-mail or leave a message and one of the team will return the call as soon as possible. Alternatively please contact us via email at 

Cooling off and Returns

A cooling off period of 10 days applies to all orders so as to comply with the Distance Selling Regulations. See – DTI however return costs will be at the purchaser’s cost and the process must initially be authorised by The Internet Gardener Ltd via a returns e-mail confirmation (contact as above).

Delivery

The Internet Gardener Ltd aims to despatch most items within 14 working days of confirmation of your order. The majority of deliveries will be quicker, however some items such as the handmade to order or special order products may take up to 28days. We will keep you updated via e-mail and telephone if there are unfortunate delays. Most items include FREE DELIVERY however some items may attract an additional fee depending on the combination of products ordered or location. Any additional shipping costs will be cleared with the cardholder before dispatch and confirmation of order acceptance.

Online Payment Security

The Internet Gardener Ltd has taken the decision not to store sensitive credit card data on our computers. Instead it is stored securely on the Protx encrypted payment system. This helps us to ensure the highest level of security for both online and telephone payments. All transaction information is encrypted using 128 bit SSL certificates, and so ensuring that your card details are secure throughout the entire process of purchasing from our website, and this is the reason that you won’t see the padlock symbol until reaching the payment pages.

WEEE Regulation 2006

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

·         Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

·         Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Under the above regulations we will accept at our business address (weekdays only from 12.30pm to 4.00pm) old electrical equipment on a one for one basis for new purchases of equipment of equal type to the new purchase. As all of the electrical equipment we distribute comes from intermediary stockists via various couriers, it is impractical to return old equipment with the courier service making the final delivery.

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